Privacy Policy

Lumière Studios ("Lumière", "we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit lumierelb.com or engage with our services, how we use it, and the choices you have. By using our website or contacting us, you agree to this policy.

Information we collect

• Contact details you provide through our inquiry form, email, WhatsApp, or phone — such as your name, email address, phone number, event date, venue, and any details you share about your event.
• Correspondence exchanged between you and our team for quoting, planning, and delivering our services.
• Technical data automatically collected by our hosting and analytics providers, such as IP address, browser type, device information, referring pages, and basic usage statistics.

How we use your information

• To respond to inquiries, prepare proposals, and provide our services.
• To send service-related communications (booking confirmations, schedules, invoices).
• To improve our website, content, and overall client experience.
• To comply with applicable legal, tax, and contractual obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

Sharing your information

We only share your information with trusted service providers who help us operate our business — for example, hosting, email delivery, and analytics providers — and only to the extent necessary to deliver our services. These providers are required to safeguard your information. We may also disclose information when required by law or to protect our rights.

Photography & video

When we are commissioned to produce projection mapping, photography, or film for your event, ownership and usage of the resulting media are governed by your booking agreement. We will not publish identifiable imagery of your event for marketing purposes without your consent.

Data retention

We keep inquiry and client information for as long as necessary to provide our services and to meet legal, accounting, or reporting requirements. You may request deletion at any time, subject to those obligations.

Your rights

Depending on your location, you may have the right to access, correct, update, or delete the personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, contact us at the address below.

Cookies

Our website uses a minimal set of cookies and similar technologies for essential functionality and aggregated analytics. You can control cookies through your browser settings; disabling them may affect parts of the site.

Security

We use reasonable technical and organisational measures to protect your information. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Significant changes will be highlighted on this page.

Contact us

For any questions about this Privacy Policy or your personal information, reach us at:

Lumière Studios
Email: hello@orora.me
Phone: +961 70 453 612 · +971 55 757 4149